Delivery

UK Delivery
Please ensure the correct address details are provided for the intended recipient and contact details in the event of any delivery problems. Evergreen cannot be held responsible for orders being delayed by incomplete or incorrect information.

Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted. Please ensure the correct address is provided for the recipient.

If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs /product wastage / courier return fee from any refund if the order is subsequently cancelled.

There may be delays in delivery where a third party is involved, such as delivery to hospitals, hotels, offices and ships. In case of delivery to such locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

Our liability for non-delivery of the products shall be limited to replacing the product within reasonable time.

Please note that flowers are delivered by your local Flowergram florist or Evergreen Florist, but other gifts are dispatched via a courier which means that Flower and Gift orders will arrive separately when delivered to the same address.

FLOWERS
Same Day Delivery - Order before 12pm

Same Day Delivery is normally possible on all orders although some remote areas may take longer to deliver and be subject to an additional delivery charge. A Customer Service Consultant will contact you directly to advise you of any charges. Orders received after 12pm would generally be delivered on the next available day. If the address provided is a work address, please indicate the times the recipient will be available at that address or if a private address, when we are likely to find the recipient at home.

With the exception of funeral orders we are unable to carry out timed deliveries. We cannot guarantee any specific times or am/pm requests included in the Special Instructions box, but we'll do our very best to accommodate you.

If a timed delivery is critical we may be able to arrange this for you at an additional cost, please call one of our customer service consultants on 0161 330 1223.

Sunday deliveries may be possible by prior arrangement only and with 2-3 working days notice. Extra charges may be incurred. Customers should choose delivery for the day before or day after with a Special Instruction to deliver on Sunday if possible (excludes Mothering Sunday).

Deliveries are not possible on UK Bank Holidays.

GIFTS TEDDY BEARS / BALLOONS / CHOCOLATES
Next Day Delivery - Order before 12pm

FRUIT BASKETS / GOURMET HAMPERS*
Next Day Delivery - Order before 3pm Orders are dispatched that day for delivery the following day according to the cut-off times shown above. For orders received after these times your gift will be sent out the next working day (working days are Monday - Friday). Orders placed after these times on Fridays will not be processed until Monday and will therefore be delivered Tuesday. If you require a delivery on a Saturday this is possible but we must stress that delivery will not be guaranteed. Delivery is not possible on Sundays.

*Northern Ireland and some islands may be subject to additional charges - a Customer Service Consultant will contact you directly to advise you.